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| The following terms and conditions apply to all transactions on joelkirk.com. Please read carefully and print a copy for reference. A legally binding contract with You will only arise once joelkirk.com has received payment for the Goods in full from You and has notified You of acceptance of Your order by e-mail to the e-mail address given by You in the order form or when joelkirk.com have confirmed and agreed a price with You either verbally or by e-mail. All prices are shown in £ sterling, and we reserve the right to change any advertised prices at any time. You will be informed and any such changes shall be agreed with you prior to us accepting your order. All products are subject to availability and may be changed at any time. If your order cannot be fulfilled you will be offered an alternative or given a full refund. Delivery Charges quoted on this site applies to UK customers as shown in the drop down list, for alternative arrangements and costs please contact us. Payment can be made by any major Credit or Debit card and will be debited to your account before dispatch of your purchase. Delivery will usually be within 5-14 working days; a signature may be required. We will endeavour to take all reasonable care, in so far as it possible to do so, to keep all details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering. In the event that your product is lost or damaged in transit please contact us in writing. In the case of non-delivery please wait 7 days from the date of your order in case it has been delayed. In case of goods received damaged or faulty please retain the product and contact us within 10 days of receipt, whereupon we will give you a full refund or exchange it for another product, whichever you chose. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days from the day after you receive the goods, without giving a reason. You must bear the costs of returning the goods to us. We strongly recommend the items should be posted by recorded delivery. Should you ever have cause to make a complaint, we guarantee to respond within five working days. We do not send out unsolicited marketing material. Any data collected by us during the course of business with you is purely for our internal use and is not forwarded or sold to any third party except for the purpose of delivering the goods to you. Should you require discussing any matter in private at any time, please contact our Customer Services. None of the above affects your statutory rights as a consumer. Details of Ownership Faulty Goods Specifications Privacy Policy and Cookies At joelkirk.com we are committed to protecting your privacy. We use the information we collect about you to process orders and supply you with up-to-date information on new products and services. You can choose to receive this or not on each occasion. When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers. We also use web statistics to monitor customer traffic patterns and site usage to help us develop the design and layout of the site. joelkirk.com does not sell, trade or rent your personal information to others. We collect all information lawfully and in accordance with the Data Protection Act 1998. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Security Customer services Handling Complaints Contact us About Us Joel, as you have discovered, is an excellent artist but unfortunately his talents don't extend to computers hence Krystal Klear Media acts as Joel's Webmaster and agent. Making a Purchase
These prices do not include import duties and taxes or custom clearance outside the UK which is the responsibility of the purchaser.
Your order will usually be confirmed by email and invoice within 48 hours. Payment method We accept credit/debit card payment. Other methods of payment may be arranged. Delivery Policy You will be emailed to confirm delivery, which should take up to 5 days in UK, up to 6 days in Europe, USA, Canada, and 8 to 10 days elsewhere. Returns and Refunds If you are not entirely satisfied with your purchase you may send it back within 10 days for a full refund, provided it is returned in its original packaging and received in perfect condition. Damaged goods in transit Check artwork for damage before accepting or signing for delivery, and make a note of damage on the delivery record. If the package appears to have suffered shipping damage contact us immediately, and contact the shipping company for a damage inspection report. Back Orders |
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